Privacy Policy

Topspin Casino respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you use our website and services, why it is used, how it may be shared, and the choices available to you. It applies to visitors, registered players and people who contact us about our services. By using the website, you acknowledge that your information may be handled as described below. Please read this policy together with any applicable website terms and responsible gambling information.

Topspin Casino operates under a licence issued by the Government of Curaçao, holding a Curaçao (GC) gaming certificate that permits the site to offer real-money casino games internationally.

Information we may collect

The information handled by an online casino generally depends on how you use the website, whether you create an account, and which services you request. We aim to collect information that is reasonably relevant to operating the platform, protecting players and meeting applicable obligations. Information may be collected directly from you, automatically from your device, or from service providers involved in account, payment, security and verification processes.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential or mailing information, country of residence, username, password, telephone details and email address. We may also keep information you provide when you contact support, report a problem, make a complaint, ask a question or otherwise communicate with us. Some information may be needed to confirm that an account belongs to you and to provide account-related notices.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or other information. This can include identity documents, proof of address, information about the source of funds where relevant, and records of checks carried out to prevent fraud, money laundering, account misuse or other prohibited activity. We handle verification information for security, compliance and player protection purposes.

Payment and transaction records

We may keep records about deposits, withdrawals, wagers, winnings, bonuses where applicable, payment methods, transaction references and related account activity. Payment providers may process payment details under their own privacy notices. We do not need to retain every payment detail in an openly readable form to maintain transaction records. Information may be tokenised, encrypted or otherwise protected where appropriate.

Technical, device and usage information

When you browse or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, time zone, approximate location, pages visited, session information and interactions with website features. We may also record security events, login history and information about how the website performs. This helps us maintain reliable services, investigate suspicious activity and improve the player experience.

How we use information

Personal information may be used for the following purposes. We try to use information in a fair and proportionate way and only for purposes connected with providing, securing or improving our services.

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing games, website functions, customer support and account communications.
Checking identity, age, eligibility and account ownership.
Carrying out security, anti-fraud, anti-money laundering and responsible gambling checks.
Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
Meeting legal, regulatory, financial, tax, record-keeping and other applicable obligations.
Managing complaints, disputes, audits, technical issues and operational risks.
Monitoring website performance, testing features and improving usability and security.
Sending service messages, including information about account activity, security, changes or important website notices.
Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.

Some processing is necessary to provide services you request. Other processing may be based on consent, legitimate operational interests, security requirements or legal obligations. Where marketing consent is required, you can withdraw it at any time. Withdrawing consent does not affect processing that took place before the withdrawal or processing that is necessary for non-marketing purposes.

Sharing information

Information may be shared with carefully selected service providers that help operate the website and casino services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, analytics, customer support, communications, security and professional services. They should only use information for authorised purposes and are expected to apply suitable security measures.

Information may also be disclosed where reasonably necessary to comply with legal or official requests, protect players or the public, enforce applicable terms, investigate suspected wrongdoing, protect our rights, or support a business transition. We do not share personal information for unrelated purposes unless permitted or required to do so.

International processing

Some providers supporting online services may process information in Australia or another country. Where information is handled across borders, reasonable steps are taken to use appropriate contractual, technical and organisational safeguards, taking account of the nature of the information and the purpose of the transfer.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on, or associated with, your device. They can help remember preferences, keep you signed in, support security, understand website usage and improve functionality. Some cookies may be placed by service providers that help us operate analytics, communications or other features.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work as intended, and some preferences may need to be selected again. Cookie controls do not necessarily remove information already collected or prevent all essential technical storage required for account and security functions.

Security

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication, monitoring, encryption or secure transmission where appropriate, staff procedures and provider due diligence. No website, device or online transmission can be guaranteed to be completely secure. You should keep account credentials confidential, use a suitable password and contact support promptly if you suspect unauthorised activity.

Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including account administration, security, dispute handling and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of retention can depend on the type of record, the reason it was collected, unresolved matters and applicable obligations. When information is no longer required, it may be securely deleted, anonymised or placed beyond ordinary use.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a concern about privacy handling.

To exercise these rights or make a data request, contact support@topspincasino.best. Please describe your request clearly and provide enough information for us to understand which account or records are involved. We may need to verify your identity before responding, particularly where the request involves account information or verification records. This is intended to protect your information from unauthorised disclosure.

We will consider and respond to requests within a reasonable time, subject to applicable requirements and practical limitations. In some situations, we may need to refuse, limit or delay a request, for example where information must be retained, disclosure would affect another person, a legal or security process is underway, or fulfilling the request would compromise fraud prevention. If this occurs, we will explain the outcome where we are permitted to do so.

Marketing choices

You can stop receiving promotional messages by using an unsubscribe option in the relevant message, changing available communication preferences, or contacting support@topspincasino.best. You may still receive essential service communications, such as security alerts, transaction notices, account messages or information about important changes. Marketing preferences may take a short time to apply across all communication systems.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage you to review this page periodically. If a change is significant, we may provide additional notice where appropriate.

If you have a privacy question, request or concern, please contact support@topspincasino.best. We will review the matter and aim to handle it fairly, securely and in accordance with applicable privacy requirements.